How long do I have to return a suit?
You have 30 days from the day your order is delivered.
The item has to come back unworn, unaltered and with its tags on. Once a suit has been altered we cannot take it back, so try it on before any tailor touches it. Full conditions are in our Refund Policy.
Who pays for return shipping?
You pay return shipping, except when the mistake is ours.
If we sent the wrong item, the wrong size against what you ordered, or something arrived damaged, we cover the return and the replacement. Email support@famesuitoutlet.com before shipping anything back so we can give you the right address.
Is there a restocking fee?
No — there is no restocking fee on any return.
What you paid for the item is what you get back, refunded to the original payment method once the return has been received and checked.
How much does delivery cost and how long does it take?
Standard delivery inside the United States is $8.00, express is $15.00, and orders of $70.00 or more ship standard at no charge.
We prepare orders in 1 to 2 business days, and carriers take a further 4 to 8 business days after that. Orders placed before 12 PM Eastern on a business day start that clock the same day.
Which size should I order?
Jacket sizes on this site are chest measurements in centimetres, and each one comes in a Short, Regular or Long fit.
Measure around the fullest part of your chest with the tape level and a shirt on, then pick the number closest to it. If you are between two, size up — a jacket can be taken in far more easily than it can be let out. The Size Guide has the full table.
Can I try things on in the store?
Yes — everything listed on this website is on the floor at 2085 86th St, Brooklyn, NY 11214.
No appointment is needed. Come during store hours, Monday to Saturday 10:00 AM to 7:30 PM Eastern or Sunday 10:00 AM to 6:00 PM Eastern, and someone will measure you at the counter.
How do I reach a person?
Call (718) 768-1100 during store hours, or email support@famesuitoutlet.com and you will have a reply within 3 business days.
Phone is faster for anything about fit or cloth. Email is better for anything about an order that already exists — put the order number in the subject line.