Refund policy

1. Return window

You may return an item for a refund within 30 days of the day it is delivered.

After 30 days we can no longer accept a return for refund. The window is counted from the delivery date recorded by the carrier, not from the order date.

2. Condition of returned items

Items must come back unworn, unwashed, unaltered and with all original tags attached.

Tailoring is permanent, so a garment that has been altered by any tailor cannot be returned. Try a suit, jacket or trouser on at home before you have it adjusted. We also cannot accept an item that has been worn out of the house, or that comes back with damage, marks or odours it did not leave us with.

3. Who pays return shipping

The customer pays return shipping, except where the error is ours.

If we sent the wrong item, sent a different size from the one ordered, or the item arrived damaged or faulty, we pay both the return shipping and the shipping on the replacement. In every other case — a change of mind, an incorrect size chosen by the customer, an item that simply did not suit — the return postage is the customer's cost.

4. Restocking fee

There is no restocking fee on any return.

The full price paid for the item is refunded. Original outbound shipping charges are not refunded unless the return is the result of our error.

5. How to start a return

Email support@famesuitoutlet.com before sending anything back.

Include your order number and say which item you are returning and why. We will reply with the return address and any reference the parcel needs. Parcels sent back without contacting us first may be delayed, because we cannot match them to an order.

6. Refunds

Refunds are issued to the original payment method once the returned item has been received and checked.

Allow up to 10 business days after we receive the parcel for the refund to appear on your statement; the exact timing depends on your bank or card issuer, not on us.

7. Exchanges

The fastest way to exchange a size is to return the first item for a refund and place a new order for the size you want.

This keeps the new size reserved for you rather than waiting on the return to arrive. If you would rather we handle it as a direct exchange, say so in your email and we will arrange it.

8. Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within 30 days of delivery and we will make it right at our cost.

Photographs of the fault, sent with your first email, let us resolve it in one exchange of messages instead of three.

9. Getting a person

If a return is not resolved to your satisfaction, email support@famesuitoutlet.com and ask for it to be escalated; a decision follows within 3 business days.

You can also call the store on (718) 768-1100 during opening hours and speak to someone directly.